Returns & Refunds Policy

Last updated; August 4th, 2026

This Returns & Refunds Policy applies to purchases made from Smith And Striker LLC. through smithandstriker.com.

Please read carefully before placing an order.

This Returns & Refunds Policy operates in conjunction with our Terms & Conditions.

Introduction

Every piece that leaves the studio is inspected before it is packaged and shipped. Our goal is for every order to arrive as intended and to remain in use for years to come.

This policy exists to protect both our customers and Smith & Striker LLC. It establishes clear expectations, explains how concerns are handled, and helps ensure that every request is reviewed fairly and consistently.

If there is a problem with your order, we encourage you to contact the Studio. We will review the situation carefully and work toward a fair and reasonable resolution within the terms of this policy.

Whenever possible, we encourage customers to contact the studio before requesting a return. Many concerns can be resolved through discussion, adjustment, or repair without requiring the piece to be returned.

1. General Policy

Because many products sold by Smith & Striker LLC. are made to order, returns are limited. Each request is reviewed individually based on the circumstances.

2. Non-Returnable Items

The following items are non-returnable and non-refundable, except where required by law:

  • Everyday Goods (Print-on-Demand)

  • Custom or made-to-order items

  • Personalized items

  • Items showing normal variation due to handcrafted production

  • Items damaged due to misuse, wear, or improper care

Minor variations in color, texture, finish, size, or placement are not considered defects.

3. Eligible Returns or Replacements

Requests for a return, repair, replacement, or refund will be considered only under the following circumstances:

  • The item arrived damaged during transit.

  • The item contains a manufacturing or workmanship defect.

  • An incorrect item was received.

To be eligible for review:

  • You must contact us within 14 days of delivery.

  • Keep the item in its original condition whenever reasonably possible.

  • Provide clear photographs of the issue.

If the shipping package appears visibly damaged upon delivery, please photograph the package before opening it whenever reasonably possible.

Failure to meet these requirements may result in denial of the request.

4. Approved Resolutions

When a request is approved, Smith & Striker LLC. will determine the most appropriate resolution based on the circumstances. This may include:

  • Repair

  • Replacement

  • A partial refund

  • A full refund

The selected resolution will be determined by Smith & Striker LLC. based on the condition of the item, the nature of the issue, and the circumstances of the claim.

5. Everyday Goods

(Print-on-Demand) 

Everyday Goods are produced individually after an order is placed through our production partners rather than at the studio bench. Because these items are made specifically for each order, we cannot accept returns based on preference, size selection, or buyer’s remorse.

If an Everyday Goods item arrives damaged, defective, or incorrect, please contact the studio within 14 days of delivery and include clear photographs of the issue. Approved claims will be resolved in accordance with Section 4 of this policy.

6. Handcrafted Items

Minor variations resulting from hand craftsmanship are expected and are not considered defects. They reflect the individual nature of the work rather than a departure from the studio’s standard.

Every handcrafted piece is individually inspected before it leaves the studio. Minor variations are expected as part of hand craftsmanship and do not affect the function or integrity of the work.

Returns or refunds will be considered only for:

  • Structural failure

  • Material defects not disclosed at the time of purchase

Questions regarding wear, fit, or long-term care are always welcome.

7. Refunds

If a refund is approved:

  • Refunds will be issued to the original payment method.

  • Original shipping charges are non-refundable unless required by law or the error was ours.

  • Please allow up to 10 business days after approval for processing.

8. Repairs

When appropriate, the studio may recommend repair instead of replacement. Whenever possible, work is restored rather than discarded. Repair requests are evaluated individually based on the condition of the piece, how it has been used, and the nature of the issue.

9. Return Shipping

If a return is approved:

  • Return shipping costs are the responsibility of the customer unless the return results from our error or an approved claim under this policy.

  • Items must be securely packaged

  • We are not responsible for items lost or damaged during return transit

10. Refused or Unauthorized Returns

Returns sent without prior approval may be:

  • Refused

  • Returned to sender

  • Disposed of without refund

11. EU Consumer Rights

If you are located in the European Union, you may have additional rights under applicable consumer protection laws.

Where required by law, statutory rights will apply and override this policy.
However, custom and made-to-order goods are typically exempt from the EU withdrawal right.

12. How to Request a Return or Refund

To request a return or replacement, contact us at:

Email: rivercanepress@gmail.com
Include:

  • Order number

  • Description of the issue

  • Clear photos (if applicable)

Requests that do not include required information may not be processed.

13. Policy Updates

We reserve the right to update this policy at any time.
Changes will apply to orders placed after the updated date.