Shipping & Delivery Policy

Last updated; August 4th, 2026

This Shipping & Delivery Policy applies to purchases made from Smith & Striker LLC. through smithandstriker.com.

Please read this policy before placing an order.

This Shipping & Delivery Policy operates in conjunction with our Terms & Conditions Policy and Returns & Refunds Policy.

Introduction

Every order is prepared with the same care given to the work itself. Pieces are inspected, packaged, and shipped with the intention that they arrive safely and are ready for long-term ownership.

This policy explains how orders move from the studio to their new owner, and what to expect throughout that process.

1. Order Processing

Orders are processed in the order they are received.

Processing times vary depending on the nature of the work.

Items may include:

  • Made-to-order pieces

  • Hand-crafted studio work

  • Everyday Goods fulfilled by production partners

Estimated processing times will be provided on the applicable product page whenever possible.

2. Packaging

Available shipping methods and carriers are presented during checkout.

Shipping costs, when applicable, are calculated before payment is completed.

Tracking information will be provided once an order has shipped whenever available.

3. Shipping Methods

Available shipping methods and carriers are presented during checkout.

Shipping costs, when applicable, are calculated before payment is completed.

Tracking information will be provided once an order has shipped whenever available.

4. Delivery

Delivery estimates are provided by the shipping carrier and are not guaranteed by Smith & Striker LLC.

Delivery times may be affected by:

  • Weather

  • Carrier Delays

  • Customs Processing

  • Other circumstances beyond our control

5. Shipping Addresses

Customers are responsible for providing an accurate shipping address at checkout.

Smith & Striker LLC. is not responsible for delays or additional shipping costs resulting from incorrect or incomplete address information supplied by the customer.

6. Damaged Shipments

If your package arrives visibly damaged:

  • Photograph the package before opening it whenever reasonably possible.

  • Retain the packaging materials.

  • Contact the studio within 14 days of delivery.

Photographs of both the packaging and the item may be requested to assist with reviewing the claim.

7. Missing or Lost Shipments

If tracking indicates that a shipment has been delivered but you cannot locate it:

  • Verify the shipping address.

  • Check with members of your household or neighbors.

  • Contact the shipping carrier when appropriate.

  • Contact the studio if the shipment cannot be located.

We will work with you to review the shipment and determine the most appropriate course of action based on the circumstances.

8. International Orders

At this time, Smith & Striker ships only within the United States.

9. Everyday goods

Everyday Goods are produced through our production partners.

Processing and shipping times for these items may differ from handcrafted studio work.

Where applicable, separate tracking information will be provided.

10. Contact

Questions regarding shipping or delivery may be directed to:

Email: (studio@smithandstriker.com once established)

Please include:

  • Order Number

  • Name

  • Description of issue